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What are Select Services?
What are Select Services?
Select Services are the various additional features you have asked BT to install on your line. These are services such as Call Minder, 1571, Call Waiting and Ring Back which we also offer but at a 33% discount compared to BT. You will be asked to indicate on the application form which services you wish to include for each line.
Call Barring? (Subject to local exchange compatibility)
Call Waiting?
Ring Back?
Anonymous Call Rejection?
Call Minder?
Call Diversion?
Caller Display? (digital exchanges only)
Three Way Calling? (Available on all digital single lines including UXD5)
Choose To Refuse?
Answer 1571?
Reminder Call?
Call Sign?
Call Return?
Call Barring? (Subject to local exchange compatibility)
You can choose to stop certain types of calls. For example, International or Premium Rate Information calls (but not 999/112 or 151). You can also restrict numbers calling into your phone. A PIN number is provided for security purposes.
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With Call Waiting, a gentle beep tells you another call is coming in. You can then finish your original call, swap between both calls, or continue with your current call. In the latter case, the caller will be asked to ring back later. You can then use Call Return '1471' to find the second caller's number.
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If you hear an engaged tone, just press '5.' An announcement will tell you if the network is able to accept your request for Ring Back. The busy number will then be monitored by the network for up to 45 minutes until it becomes free. When it does, your phone will ring with a special distinctive ringing tone. Just pick it up to be connected. Up to five Ring Back requests can be in place at any one time. The Ring Back service is not available on every type of outgoing call.
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Anonymous Call Rejection is a network based service that allows you to block calls from people who have withheld their numbers. ACR is controlled by you. Callers who have withheld their number will receive the following announcement: - "The person you are calling is not accepting anonymous calls, please re-dial without withholding your number." The caller is not charged for this announcement. It must be noted that ACR will block ALL calls that have their number withheld. This will include calls from switchboards and other organizations not releasing their number.
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This service answers calls and records messages on no reply or engaged tones similar to 1571, but with an additional remote access functionality. It can: answer up to 2 calls at once and takes messages when you are on the phone, store up to 30 messages when you are on the phone, store messages with a length of 5 minutes per message and has 15 minutes recording time.
• When a message has been recorded, Call Minder calls the home number at 10 minute intervals for
up to 60 minutes to notify you of a recorded message.
• Accessed from the home line or remotely to retrieve messages and to change any service options.
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Call Diversion enables you to divert all your calls to another number - anywhere in the UK, most overseas destinations or a mobile phone. You can choose to; divert all calls, divert on no reply or divert when the line is busy. A message is given to the caller when diverting on no reply, in case the divert-to number returns an engaged tone. Call Diversion with Remote Control is also available. Calls can be redirected to another telephone number remotely.
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Caller Display? (digital exchanges only)
A phone with a display is required for customers to benefit from this service. The incoming caller’s number is displayed, please note that instructions are specific to the appropriate apparatus. To suppress outgoing telephone number identity, key 141 before dialling out. To release an outgoing telephone number when permanent withholding exists, key 1470 before dialling out.
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(Available on all digital single lines including UXD5).
Allows customers to speak to two other people at the same time even if one of them is abroad. You can include or exclude either party at any time during the call.
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This service enables you to bar the telephone number of the last answered incoming call. Inputting access code 14258 followed by ** will activate barring, following termination of the call. You can also input specific telephone numbers manually. Up to 10 telephone numbers can be stored within a personal data store, the eleventh entry will cause the oldest telephone number saved to drop out of the list. The other numbers will then drop down, adding the new entry to the top of the data store. For security purposes a PIN (default 1234) is required to access the data store. This should be changed on first use.
Callers from numbers that have been barred using the service will receive a network announcement, which advises 'The person you are calling is not accepting calls from you.' They will not be charged for the call. Note: only Incoming Call Barring and Anonymous Call Reject take priority over Choose To Refuse.
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Whether you are out, on another call or online, Answer 1571 will take your messages for you. Callers can record messages of up to 2 minutes, and it can store up to 10 messages. Once you have listened to a message, it is saved for 20 days. A stutter tone will alert you to new messages. A recording will tell you when the mailbox is full. Messages cannot be accessed remotely and customers cannot change or personalize the Answer 1571 greeting.
Customers need to dial from their home phone, using a touch-tone phone and not have their number withheld. Answer 1571 is not available to customers on some exchanges in a small number of remote rural locations.
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You can set your phone for a single Alarm Call or, on a System X exchange, for a series of regular Reminder Calls using the 24-hour clock. Most single-lines have the Reminder Call service as part of your normal package (see notes).
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Call Sign allows you to distinguish between incoming calls on the same line. An Alternate Number (AN) is provided to your existing Telephone Number. When somebody dials the AN, the telephone on that line will ring with a different cadence to the normal ringing. You can thus determine whom the call is for, or who the caller is, before they answer the phone.
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Just dial '1471' to hear the number of the last person who called, together with the time and date (unless withheld or from an exchange where the Calling Line Identity is not available). To call them back, just press '3' and the number is automatically dialled for the normal call price.
There are some types of calls where the number cannot be stored. Callers can suppress their number by keying 141 before dialling out. You should be encouraged to use this rather than opting for 'permanent number withholding' as this latter service devalues the '1471' product. Where 'permanent number withholding' exists you can release their number by keying 1471 before dialling out.
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